easySales

Terms of Service

1. The agreement

These Terms of Service (“Terms”) are an agreement between you and Sharker Technology Pte. Ltd. (“SharkerTech”, “we”, “us”), a company incorporated in Singapore To confirm: UEN. They govern your use of the easySales website, applications and related services (the “Service”).

By creating an account, accepting these Terms or using the Service, you agree to them. If you use the Service on behalf of a business, you confirm that you have authority to bind it, and “you” means that business. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

2. The Service

  • easySales helps businesses manage customers, quotations, invoices, payments and related sales work, including AI-assisted features.
  • The Service includes the software, content and documentation we make available, plus any setup, configuration or training services you buy.
  • We improve the Service continually and may add, change or remove features. If we remove a material feature you pay for, we will give you reasonable notice.
  • Features marked as preview or beta are provided for evaluation and may change or be withdrawn.

3. Your account

  • Each login is for one person. Logins must not be shared; you can add as many users as your plan allows.
  • You are responsible for keeping sign-in details confidential and for all activity under your account.
  • Tell us promptly through our contact form if you suspect unauthorised access.
  • Your account administrators control user access and permissions within your business.

4. Acceptable use

You may use the Service for your internal business purposes. You must not:

  • resell, sublicense, rent or otherwise make the Service itself available to third parties, except as these Terms allow. You may use it to manage work you do for your own clients;
  • copy, modify, reverse engineer or attempt to access the Service’s source code or systems without authorisation;
  • use the Service unlawfully, to infringe others’ rights, or to store content you have no right to store;
  • send spam or unsolicited bulk messages, or messages that breach anti-spam laws;
  • interfere with the security, integrity or performance of the Service, or overload it through automated use beyond normal limits.

5. Your data

  • You own the data you put into the Service (“Your Data”). You grant us permission to host, process and display it only as needed to provide, secure and support the Service.
  • You are responsible for Your Data and for having the rights and consents needed to collect and use it, including personal data about your customers and contacts.
  • We process personal data in Your Data on your behalf, as described in our Privacy Policy. A data processing agreement is available on request through our contact form.
  • We access Your Data only when needed to provide support you request, to keep the Service secure, or to meet legal obligations.
  • You can export Your Data while your account is active and for 30 days after it closes. After that, we permanently delete it, as described in our Privacy Policy.

6. AI features

  • AI features generate suggestions, drafts and answers from your data and instructions. AI output can be incomplete or wrong. Review it before relying on it or sending it to anyone.
  • AI output is not legal, tax, accounting or financial advice.
  • You are responsible for how you use AI output, including documents and messages you send to others.
  • AI features may be subject to usage limits or credits under your plan.
  • If you connect easySales to another AI tool, your use of that tool is governed by its own terms, and we are not responsible for it.

7. Third-party services

The Service relies on third-party providers for hosting, storage, email, payments and AI capabilities. The Service may also let you connect third-party products. We are not responsible for third-party products you choose to use, and their terms apply to your use of them.

8. Fees and payment

  • Paid plans are charged per user according to the plan and billing period you choose. Setup, configuration and training services may be charged separately.
  • Fees are payable in advance and are exclusive of taxes such as GST, which will be added where applicable.
  • We may change prices with at least 30 days’ notice. Changes apply from your next billing period.
  • If payment is overdue, we may suspend the Service after giving you notice.
  • Fees already paid are non-refundable, except where required by law. If you cancel, you keep access until the end of the billing period you have paid for.

9. Cancellation and termination

  • You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged again.
  • We may suspend or terminate your access if you materially breach these Terms, fail to pay, or if your use creates a security or legal risk. Where reasonable, we will warn you first and give you a chance to fix the problem.
  • We may stop offering the Service with at least 90 days’ notice, and will give you time to export Your Data.
  • On termination, you remain responsible for fees incurred up to that date, and section 5 applies to exporting and deleting Your Data.

10. Intellectual property

  • SharkerTech and its licensors own the Service and all related intellectual property, except Your Data.
  • We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms.
  • If you send us feedback or suggestions, we may use them without obligation to you.

11. Disclaimers

We work hard to keep the Service reliable, secure and accurate. However, to the extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free or fit for a particular purpose, or that AI output will be accurate. You remain responsible for checking documents, calculations and figures before relying on them.

12. Limitation of liability

  • To the extent permitted by law, neither party is liable for indirect or consequential losses, or for loss of profits, revenue, business or data.
  • To the extent permitted by law, SharkerTech’s total liability arising from these Terms or the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim.
  • Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will indemnify SharkerTech and its officers, employees and agents against claims, losses and reasonable costs arising from Your Data, or from your use of the Service in breach of these Terms or the law.

14. Changes to these Terms

We may update these Terms. For material changes, we will notify the account owner by email or in the Service at least 30 days before they take effect. If you continue using the Service after that date, you accept the updated Terms.

15. General

  • Governing law. These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.
  • Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets, with notice to you.
  • Export and sanctions. You must comply with export control and sanctions laws that apply to your use of the Service.
  • Entire agreement. These Terms, the Privacy Policy and any order you place with us are the entire agreement on this subject. If they conflict, a signed order form takes priority.
  • Questions. For questions about these Terms, use our contact form.
  • No waiver. If we do not enforce a right, we have not waived it. If any provision is unenforceable, the rest remain in effect.
  • Electronic agreement. These Terms are binding even though they are accepted electronically and not physically signed.